We trust you and respect your decision. The cancellation and return policies at orcascrackers.com is in place to offer maximum convenience to the customers. We know there might be a situation to cancel your order. You can call or whatsapp us at +91 8825706091/ 8489811292 or email to orcascrackers@gmail.com
Here is the refund breakup detail:
| Category | Line | Refund % |
|---|---|---|
| Cancellation Stage I | Order Made & Didn’t Pack | 95% |
| Cancellation Stage II | Order Made & We packed | 90% |
| Cancellation Stage III | Order Made & We have put the parcel on transportation | 60% |
| Cancellation Stage IV | Order Made & Parcel reached your city | 50% |
| Returning Type I | Received your parcel in a damaged condition | 10% |
| Returning Type II | Received your parcel with mismatching quantity of crackers | 100% on missing items |
| Returning Type III | Received your parcel and the crackers are not in good quality | 90% |
Returning of the crackers under anytype needs an image and video proof to be sent to 8825706091 / 8489811292 through whatsapp or email at orcascrackers@gmail.com
On all the categories of “returning”, you are required to send back the parcel to our Sivakasi address at your own cost to get refunded.
For the cancellation and/or returning of order, the refund will be credited in your account with 14 working days. After the diwali celebration is over.
We request you not to accept any parcel in a damaged condition. We are working hard to make our transportation system to deliver every order in a good condition.
All our packages are water, scratch proof & sanitized.
We are not responsible for any address or phone number mistake at your end. We try to deliver your parcel with two attempts, and if you are not reachable in both attempts, the parcel will be sent back to Sivakasi and no refund will be processed.
